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duandku

06 Sep, 2010 05:15 PM via web

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Could you help me?

I've installed latest flash version but still have problem to login kidzui and the same error message "You need the latest version of Flash Player!"

thanks

d

1. Support Staff 2 Posted by Dustin R. on 07 Sep, 2010 02:37 AM

   

   Hi D,

   Flash can be pretty picky about how it is installed. If you're receiving a Flash error, chances are you will need to re-install Flash using a different web browser. If you're using:

   KidZui for Windows: You'll need to install Flash using Internet Explorer
   KidZui for Mac: You'll need to install Flash using Safari
   KidZui add-on for Firefox: You'll need to install Flash using Mozilla Firefox
   

   Before re-installing Flash, you'll want to run Adobe's Flash Removal Tool to completely remove the Flash plug-in from your computer. You can download the tool by visiting http://kb2.adobe.com/cps/141/tn_14157.html and locating the correct tool for your computer. Once you've downloaded the tool, run it to remove Flash, then using the correct browser listed above, visit www.adobe.com and click the Get Adobe Flash Player button to re-install Flash. Once you've done so, try opening KidZui again. You should be able to open the browser without receiving a Flash error.
   

   I hope your family enjoys KidZui!

   Dustin
   KidZui CS

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2. Dustin R. closed this discussion on 07 Sep, 2010 02:37 AM.

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