Home → Problems →

Redirected to kidzui

Chris

23 Aug, 2010 01:48 AM via web

Admin Functions

• Edit
• Remove

If I type in my browser "www.fancast.com" my computer redirects me to http://www.kidzui.com. If I go to comcast.net to watch on demand movies, it sends me to http://www.kidzui.com/ondemand/browse/?cmpid=FCST_hpondemand. i have never logged onto kidzui, but it now has taken over anything i try to do with Comcast. They are clueless and directed me to this site for help.

1. Support Staff 2 Posted by Dustin R. on 23 Aug, 2010 04:13 PM

   

   Hi Chris,

   I'm very sorry to hear that you're having trouble with your web browser re-directing to our website. If Comcast hasn't suggested it, I recommend deleting your browser's cookies and temporary internet files to see if this will resolve your issue. The steps involved in doing this will vary depending on the web browser that you use, but you can generally locate this option by clicking on your browser's Tools menu and selecting Internet Options or Clear Recent History. If you'd like to let me know which browser you use, I'd be happy to provide step-by-step instructions to walk you through deleting your temporary internet files.

   Thanks,

   Dustin
   KidZui CS

   Admin Functions

   • Edit
   • Remove

2. Dustin R. closed this discussion on 23 Aug, 2010 04:13 PM.

Comments are currently closed for this discussion. You can start a new one.