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Kid Zui won't open due to flashplayer

Angela Gustafson

20 Aug, 2010 06:21 PM via web

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Kid Zui will not open- it states we need flashplayer version 8.0.
We have uninstalled, reinstalled- everything I can think of .....
flashplayer not working w/ Kid Zui.....
Please help.
Thanx,
Angela

1. Support Staff 2 Posted by Dustin R. on 20 Aug, 2010 06:27 PM

   

   Hi Angela,

   If you have downloaded the latest version of Flash Player but are still receiving an error message, it's likely that Flash was installed using an incorrect browser. For KidZui to detect Flash, it must be installed via a specific web browser, depending on which version of KidZui you're using. If you're using:

   KidZui for Windows: Flash must be installed using Internet Explorer KidZui for Mac: Flash must be installed using Safari KidZui add-on for Firefox: Flash must be installed using Mozilla Firefox

   To re-install Flash, please begin by visiting http://kb2.adobe.com/cps/141/tn_14157.html and locating the correct Flash Removal Tool for your computer. Download the tool, then run it to completely remove Flash from your computer. Once Flash has been removed, please use the correct browser listed above to visit www.adobe.com. Once there, click the Get Adobe Flash Player button to re-install Flash. KidZui should now be able to load without presenting a Flash error.

   If you continue to have trouble with KidZui, please let us know!

   Have a great weekend,

   Dustin
   KidZui CS

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2. Dustin R. closed this discussion on 20 Aug, 2010 06:27 PM.

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