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CoCreateInstance Failed on KidZui startup

Brent Sessions

25 Jun, 2010 02:32 PM via web

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This is a new error.
Windows 7 Starter, patched to current level
Using kids account which is a user-level account with parental controls enabled
Comodo Antivirus, KidZui set to a trusted publisher. Also, disabled Comodo, but had the same issue
Disabled all antivirus and f/w, still have the same issue.
Uninstalled then reinstalled, but still have same issue.
Did a reboot, no change.

Specific error:

1. Double-click on kidzui app
   
2. Dialog box appears: "CoCreateInstance Failed"
   
3. Application error dialog box
   
4. Event log:

Log Name: System
Source: Application Popup
Date: 6/25/2010 7:26:34 AM
Event ID: 26
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: xxxxxx-LT
Description:
Application popup: KidZui: kidzui.exe - Application Error : The instruction at 0x00411593 referenced memory at 0x00000000. The memory could not be read.

Click on OK to terminate the program
Event Xml:

<Provider Name="Application Popup" />
<EventID Qualifiers="16384">26</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-25T14:26:34.000000000Z" />
<EventRecordID>10606</EventRecordID>
<Channel>System</Channel>
<Computer>William-LT</Computer>
<Security />

<Data>KidZui: kidzui.exe - Application Error</Data>
<Data>The instruction at 0x00411593 referenced memory at 0x00000000. The memory could not be read.

Click on OK to terminate the program

Any ideas?

bs

1. 2 Posted by Sean D. on 25 Jun, 2010 04:58 PM

   

   Please try uninstalling KidZui and reinstalling it through the admin account instead of the kid account with admin enabled. Please also try reinstalling flash. You can go here for instructions to do so.

   Please let us know if you need more help.

   Thank you,

   Sean
   KidZui CS

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2. Sean D. closed this discussion on 25 Jun, 2010 04:58 PM.

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