KidZui is not working when we try to log on
Penny Cummings
via web
My son has been trying to log on and each time, he keeps the screen that says it's loading but we can't seem to get anything after that. When I go to put him on something else, I still have to sign him out. I tried uninstalling then reinstalling the program, but now it won't even let me download, I did that thinking maybe it would fix the problem. The screen showed that it was downloaded but the installation wizard never showed up. If you could send me a suggestion about what I might try to get this back on, I would appreciate it, and I'm sure my son would also. I have been considering getting a membership, but I'm not sure with all the problems we are having with the site.
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2 Posted by Sean D. on 23 Jun, 2010 08:22 PM
Hello,
Thank you for contacting KidZui. We're sorry to hear that you are having trouble using KidZui. If you have installed KidZui through a computer user account that does not have administrator privileges then this is likely the source of your issue. If this is the case please uninstall and reinstall KidZui through an administrator account. I have included instructions to do so below.
The steps required to remove KidZui will vary depending on what version of KidZui you're using. Please locate your version and follow the corresponding steps below.
KidZui for Windows:
1. Click on your Start/Windows button.
2. Select All Programs.
3. Point to the KidZui folder.
4. Click on the Uninstall icon and follow the instructions on your screen.
KidZui for Mac:
1. Drag the KidZui icon to the trash.
2. Open your Finder.
3. Click on Users.
4. Select your user profile.
5. Select Library.
6. Select Preferences.
7. Locate any files that begin with ""com.kidzui"" and drag these files to the trash.
8. Empty your trash to remove KidZui.
KidZui Add-on for Firefox:
1. Open Firefox.
2. Click on the Tools menu and select Add-Ons.
3. Click on the Extensions button.
4. Locate and click on KidZui in the list of Add-Ons.
5. Click on the Uninstall icon to remove KidZui.
To download and install KidZui, please visit www.kidzui.com/download . Once there, you can select the version of KidZui that you'd like to download from the ""KidZui is also available for"" box on the right. Click on the green ""Download"" button to download KidZui, and then open the file once the download has completed. Follow the prompts on your screen to install the KidZui browser. Once installed, your kids can use their existing login info to access KidZui.
If you cannot get KidZui to download you may be setting the file to save instead of opening. Simply locate the folder where you downloads are sent and double click the installation file to open it.
If you are using a Mac with the parental controls built into OS-X enabled, these controls are likely preventing your child from accessing KidZui. Unfortunately, KidZui is not fully compatible with the OS-X parental controls at this time. With that said, you may be able to access KidZui with the parental controls enabled by adding the following web address to OS-X's approved website list: https://ec2-75-101-149-115.compute-1.amazonaws.com
Because this address may change at any time, we cannot consider this a permanent fix to the compatibility issue with the parental controls. I'm afraid the only permanent solution we can recommend is to disable the OS-X parental controls in order to use KidZui.
Please also try to reinstall Adobe Flash. Please go here for instructions to do so.
Finally, please verify that your computer's time and date are correct. If they are not, this can cause login issues.
Thanks,
Sean
KidZui CS
Sean D. closed this discussion on 23 Jun, 2010 08:22 PM.